Integrity Policy

How do we process your personal information?

When you shop online, via our online store or someone else's, you need to provide information about yourself - Your name and where you live, your phone number, your e-mail address and what you are shopping for. Since some of our customers wonder what the information is used for, we describe here a bit more formally how we work with information.

The basis of everything we do is to treat our customers as we ourselves want to be treated, always. This also applies when it comes to information.

Summary of our information management

We collect as little information as possible. We need to know where you live to be able to send the goods to your home when you order with an invoice as a payment option. If you order by card, we only need a delivery address. If you want to order against an invoice, our partner Klarna must have your social security number. Only then can you have your goods sent home against an invoice.

When you pay by card, you are required to provide your credit card number. This is done via Klarna and a secure server with them. Then, of course, we need to know which products you order and we need your email address to be able to contact you with delivery notices, changed information, etc. Your phone number is provided via our system to DHL to send a notification when your order is ready for collection, and it can be used if we need to get in touch with you for something related to your order.

Below is a more detailed description.

Which systems do your data end up in?

When you shop with us, your order goes through several steps so that we can process and send your goods to you.

Quick shop

Our online store uses the Quickbutik platform. It is an online shop platform where our products, our pages with text and everything else (including this page) you see in the online shop are gathered. When you place an order on Gellyfun, you do so in the Quickbutik system.

Your order then ends up in a database at Quickbutik, which hosts our store, to which we and Quickbutik's technicians have access. Quickbutik stores the information for us but does not process it in any way without our permission and that we request it. For example, could be if an order for some reason did not go through or was duplicated. Then Quickbutik's technicians can examine the order and troubleshoot when we ask them to do so.

The order contains information about which products (for example, a paintball marker or mask) you bought from us, how you paid (but no information about credit cards, social security numbers or the like), the address to which we will send the goods.

It is from our Quickbutik online store that you receive an email notification that we have received your order and when we have shipped your order.

If you advertise a product or send goods back to us, we usually note it in Quickbutik. Such a notice could look like this, for example:

"Customer wants to claim Gelstrike Apex Blaster. Return slip has been sent out, and the blaster is on its way back. New blaster is being sent out to the customer today."

We never write any personal information in the note field, only things related to the order.

Klarna

When you get to the checkout, you have to pay for your goods. There you can choose between several different payment methods. Depending on the payment method, an external payment intermediary will provide information about your purchase.

If you have questions about how Klarna processes your information, you must contact them on your own.

Paypal (only available for international customers)

Paypal is one of our payment options. For questions about how Paypal processes your information, you must contact them on your own.

nShift and DHL/DB Schenker/Postnord or UPS

In order to be delivered to you, the shipment is sent with DHL, DB Schenker, Postnord or UPS. Your name and delivery address are therefore provided to nShift Delivery, a platform used to send the details to the shipping company and book the transport, to complete the delivery of the products to you, and telephone number and email address are provided so that the shipping company can notify you when the shipment is ready to collected or to be delivered to you.

Fortnox

As order details must be posted, they are sent to our accounting system. We use Fortnox for accounting and logistics. Only a few employees within the company have access to the system and no one processes your data except us.

Your customer emails

We use Oderland's e-mail services to send and receive e-mails, as well as Google Workspace as a client to display e-mails in for our customer service e-mails. When you email [email protected] or use our contact form, we use a combination of Oderland and Google's email service. Normally, we delete incoming e-mails when we have answered/handled your case or no later than 2 weeks after we have received them. If we need to save any information, we transfer that information to Quickbutik.

How do we use this information?

We use the information to process your order.

Why do we save information?

We save information for technical accounting reasons. We need to be able to report data for the tax authority. You can create an account on Gellyfun and see your previous orders.

Cookies

We use cookies. We do this in order to be able to store your goods in your shopping basket.

Information to other actors

We never give your information to anyone else. Exceptions are made if for some reason we are forced by law or court order.

Request all the information we have about you

If you want to know all the information we have about you, you can email us at [email protected] and request this, and we will get back with all the details shortly afterwards.

Remove your information from our database

The information we save only exists as a basis for the financial transaction and is kept for legal reasons and therefore cannot be deleted.

However, you can choose to delete your user account if you wish, and all you have to do is contact us and we will delete the account for you.

If you have any questions, please contact us at [email protected]

Changes in Privacy Policy

Gellyfun reserves the right to make changes to this Privacy Policy at any time to the extent that the changes are necessary to remedy disturbances or to meet new legal or technical requirements.