Returns & Exchanges

Within Europe, as a customer you have the right to withdrawal and exchange within 14 days.

This means that you can send back unused and undamaged goods within 14 days of receiving your package.

In cases where you want to use your right of withdrawal, this must be notified to us in advance within 14 days from the day you received the package, the easiest way to do this is via an email to us.

NOTE! For all returns sent to us where we have not been contacted in advance, we charge a fee of SEK 295 to cover the costs of handling the matter.

If you want to regret your purchase, there are a number of things you should consider:

You pay the cost of sending the package back to us yourself, unless it is a wrong delivery, complaint or warranty matter - in that case, read below.
Returns sent to us with transport services that go to agents (eg DHL Service Point, Postnord Mypack Collect) are not accepted, as these will not be picked up!
You can also buy return shipping from us, at a cost from 100 SEK. The cost varies depending on where you are located, the size and weight of the package, contact us for more information.
In the case of a return, you are responsible for the package. Therefore, choose a service that is both insured and offers tracking.
With the package, you must fill in the Swedish Consumer Agency's withdrawal form found here, and attach the form to us.
If you want to switch to a new product, you can order this via the website as usual, the purchase can also be made before we have received the other products in return. We therefore do not process any exchanges manually, but all exchange products are ordered via our website.
By law, the right of withdrawal does not apply to custom-made goods or garments that have a clear personal touch (special design, etc.).
Demo-ex/Display-ex: A demo-ex is an item that has been used on occasional occasions to test the product, take product photos, was on display in our store or for some other similar reason. In some cases, it may also be products that have been returned to us. Since the product is "used", we can offer it at a better price than usual. Demo-ex may lack original packaging and/or manual and are therefore only sold as-is.

When the goods have reached us, we will carry out a refund (if the payment was made by card, the amount is always refunded to the same card that was used for the purchase).

You can read more about the right of withdrawal at the Swedish Consumer Agency.

Wrong order

If you have been unlucky and received a wrong delivery where a color or model does not match what you ordered, we will cover all the costs involved in rectifying the mistake. Such a wrong delivery must be reported to us via email and as soon as one of our employees has had time to handle the matter, you will be contacted by email or phone so that we can resolve this.

Please prepare as detailed information about the problem as possible, as well as photos of the faulty product and include this when you contact us, so that we can deal with the matter as quickly as possible.

Faulty goods must not be sent back at your own risk, but will be paid for by us via a prepaid shipping note that is used to send the package back.

Warranty and complaints

If your product is broken, this can be reported here, as soon as we have time to handle the matter, you will receive a prepaid shipping note from us that you can use to send the package back to us. The problem must be carefully described when the form is filled in and Gellyfun together with the manufacturer of the product has the right to interpret what can be considered a handling error and what is considered to be covered by the guarantee. The warranty generally applies to manufacturer defects, but can also apply to damage depending on how it occurred. You can read more about our warranty policy here.

In cases where Gellyfun has preliminarily assessed the case as a warranty case, but where further troubleshooting has shown that it is a handling error - Gellyfun has the right to charge the customer the return cost (handling and shipping cost) - from SEK 295.

Transport damage

If there is visible transport damage to the package, you should not pick it up, you should instead contact us so that we can resolve this with the transport company. If you have picked up a package and there is internal packaging damage, this must be reported to the transport company and us no later than 3 days after receipt. Most drop-off points can help you inspect the goods at pick-up if you are unsure whether damage has occurred.

In the case of direct delivery of packages and pallets, damaged packages and goods can be received on the condition that this is noted when you sign for the goods. Complaints about the freight and the goods must then be made to both the transport company and us within 3 days.

If the customer receives goods with obvious packaging damage without noting this when signing for the goods, no claims can be made against Gellyfun. However, Gellyfun takes on the responsibility of helping the customer with the complaint until a decision has been made by the transport company regarding compensation.

Responsibility for shipment

In cases where Gellyfun is not responsible for the shipping or it has been purchased by Gellyfun - the customer is responsible for the products arriving in good condition. However, the customer is responsible, regardless of who has the shipping responsibility, for packaging the return according to the descriptions that Gellyfun gives. Gellyfun has the full right to refuse returns where the customer packaged the product in such a way that it was not protected during transport. When it comes to packaging, you get pretty far with common sense. Below are some tips.

Do not pack in boxes that are too big, if the box is too big for what you want to send back, then cut it down to size.
Package heavy goods with shock-absorbing packaging so that they are not damaged during transport. If you are not sure how to do it, contact us!
Are you missing packaging to fill voids? For lack of anything else, you can use crumpled newspaper for this purpose.